General
Typically, you will receive a quote within 24 hours. If you need an immediate quote, you can contact customer support via email.
If you can't find the remote or transformer, you can contact us, and we will provide original replacement parts for a nominal fee.
Yes, we offer a 2-year warranty on all neon signs sold. During the warranty period, we provide free customer support, repairs, and other solutions for any damage that is not caused by human error. After the warranty period, we still offer support, but there may be a nominal fee.
LED neon lights are energy-efficient, eco-friendly, with an input voltage of 12V and a lifespan of up to 50,000 hours. They are made from acrylic and high-quality flexible silicone or PVC materials, making them highly durable. They can be customized into various shapes or patterns, easy to install, and cost-effective. Traditional glass neon lights have higher energy consumption, with an input voltage range of 3kV to 18kV, and a lifespan of about 10,000 hours. They are made of glass, which is fragile, and their designs are limited, with higher installation and maintenance costs.
Yes, they are made from environmentally friendly materials and contain no harmful substances. Their low voltage input consumes less household electricity, making them energy-efficient and eco-friendly.
Installation
Our neon signs are easy to install. You can hang them in the desired location using chains, steel wires, expansion screws, or 3M command strips. For more detailed instructions, please refer to the installation guide.
First, check if the neon sign's connection is correct and if the power indicator light is green. If the connections are correct but the sign still doesn't light up, please contact our customer support team, and we will help you resolve the issue.
You can wipe the dust off your neon sign using a cotton cloth, microfiber cloth, or a damp cloth. Note: Avoid using a cloth that is too wet, as it may cause a short circuit. Be sure to wring out the cloth before wiping.
First, ensure that your neon sign is waterproof. Indoor neon signs are not waterproof. We offer waterproof neon signs with waterproof power supplies.
Product Information
Your package will include the neon sign, a 6.5-foot transparent cable, a safety-certified power adapter, plug, controller, remote, installation hardware, and installation guide.
We offer three types of backboards: cut to shape, cut to letter, and cut to rectangle. You can choose the style that best fits the design and font of your neon sign.
You should consider the design pattern, letter size, wall area, and usage scenario when choosing the right size. You can also contact us, and we will recommend the best size based on your needs.
Yes, the neon signs we produce are very safe. They have low energy consumption, generate minimal heat, and can operate for up to 50,000 hours without worrying about overheating.
The neon sign can last up to 50,000 hours, meaning it can run continuously for 2,083 days, or approximately 17 years if used for 8 hours a day.
Payment Methods
Once you're ready, you can proceed to checkout and choose any available payment method to complete the payment. Our website uses strict security measures to protect your payment information.
We accept PayPal and various credit card payments, including Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club, and more.
You can pay via PayPal or credit card. The website is secure and reliable, ensuring that your payment details are protected. We provide a dedicated invoice for all orders. Once you place an order with Moonlight Neon, you will receive a confirmation email to verify your order.
Orders and Shipping
We complete production in China, and your order will be shipped from there.
Typically, production will be completed within 1 to 3 days after you place your order. During busy periods, production may take 3 to 5 days. If you need expedited processing, please contact customer support.
Once shipped, you can expect to receive your package within 5 to 8 days. Orders to European countries may arrive within 4 days.
After placing your order, we will notify you by email when your order enters the production phase. Once production is complete, you will receive a tracking number, which you can use to track the shipping status of your order.
Returns and Warranty
Upon receiving the package, please first check if the outer packaging is intact. If the packaging is damaged, take a photo and contact us. If the packaging is fine but the neon sign doesn’t work properly once opened, you can also contact us. We will provide the best solution, including a replacement or refund.
We offer a 2-year warranty on all neon signs sold. Depending on the extent of the damage, we provide free repair or replacement services.
The warranty covers all product issues except for damage caused by human factors.
Before opening the package, record a video to document the missing item issue and contact us promptly for a replacement.
For custom neon signs, we will confirm the design with you via email before production begins.
This is rare, but if it happens, please contact customer support as soon as possible, and we will provide the best solution. During the warranty period, we offer free customer support, repairs, and other solutions. After the warranty period, we still provide support, but there may be a nominal fee. Sometimes, the sign may fail due to a component malfunction, and we can send replacement parts for those components.
Custom Neon Signs
We offer 13 LED neon colors: Red, Orange, Lemon Yellow, Golden Yellow, Green, Light Green, Blue, Ice Blue, Light Pink, Hot Pink, Purple, Cool White, and Warm White. Additionally, we can provide RGB multi-color changing and flow-RGB neon signs upon request. By default, our neon signs are single-color, but if you need other colors, please let us know. If you have any modification suggestions, feel free to inform us.
We offer 8 standard sizes: 20", 24", 28", 30", 35", 40", 50", and 60". We also support custom sizes. If you’re unsure about the size, we can recommend the best size based on your specific needs and space constraints.
Of course! Our skilled designers can turn your ideas into a unique neon sign.
Typically, we provide prototypes and designs within 24 to 48 hours, and production takes about 3 to 5 days.
Absolutely! We just need your design sketch to create the custom neon sign. If needed, we can also provide design support and assistance.
Certainly! We offer a variety of fonts for you to choose from. If you don’t find one you like, feel free to contact us with your preferred font style, and we will incorporate it into the design.
Our pricing is determined by factors such as the complexity of the craftsmanship, size, color variations, etc. Rest assured, our prices are competitive within the industry.
Absolutely! We can create neon signs with light boxes and bases. If you’re interested in light boxes and base designs, feel free to contact customer support for more information.
Of course! We specialize in making waterproof neon signs. Just let us know your requirements, and we will customize it for you.